Aisera
An AI-powered service experience platform that automates customer and employee support across various digital touchpoints.
Price: Premium
Description
Aisera provides an advanced AI-driven platform designed to automate and enhance customer service and IT support for enterprises. It leverages conversational AI, natural language understanding (NLU), and machine learning to deliver proactive, personalized, and instant resolutions to user queries. The platform integrates with existing enterprise systems like ServiceNow, Salesforce, and Microsoft Teams to provide seamless self-service experiences across multiple channels, including chat, voice, and email.
Aisera stands out by offering a comprehensive solution for both external customer support and internal employee help desks, significantly reducing operational costs, accelerating issue resolution, and improving overall satisfaction through intelligent automation.
How to Use
1.Integrate Aisera with your enterprise systems, such as CRM, ITSM, HR platforms, and communication channels.
2.Train the AI agent with your organization's knowledge base, common queries, and resolution paths.
3.Deploy the AI assistant across various channels like web chat, virtual agents, voice bots, and email.
4.Enable the AI to automatically resolve inquiries, escalate complex cases to human agents, or provide proactive assistance.
5.Monitor performance and continuously refine the AI's knowledge, understanding, and automation capabilities.
Use Cases
Customer service automationIT help desk automationHR support automationVirtual assistantsProactive supportKnowledge management
Pros & Cons
Pros
- High automation rates for both customer and employee inquiries, reducing operational costs.
- Seamless integration with a wide array of enterprise systems for unified support.
- Supports multiple channels (chat, voice, email, social) for comprehensive coverage.
- Offers proactive and personalized support experiences through AI-driven insights.
- Accelerates issue resolution and improves overall satisfaction for users.
Cons
- Primarily targets large enterprises, making it a significant investment for smaller businesses.
- Implementation and training require dedicated resources and expertise.
- Complexity can be high due to deep enterprise integrations and customization.
FAQs
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