What kind of AI does Aisera use?

Aisera utilizes conversational AI, Natural Language Understanding (NLU), and machine learning for its automation and predictive capabilities.

Can Aisera integrate with our existing IT service management (ITSM) tools?

Yes, Aisera offers deep integrations with leading ITSM platforms like ServiceNow, Jira, and Salesforce for seamless workflow automation.

Is Aisera suitable for both internal employee support and external customer service?

Yes, Aisera is designed to automate support for both customers and employees across various departments, including IT and HR.

How does Aisera handle complex queries that the AI can't resolve?

The platform intelligently escalates complex or sensitive queries to human agents, providing them with full context from the AI interaction.

Aisera

An AI-powered service experience platform that automates customer and employee support across various digital touchpoints.

Price: Premium

Categories:AI Chatbots AI Customer Service Bots AI Customer Support AI Workflow Automation

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Description

Aisera provides an advanced AI-driven platform designed to automate and enhance customer service and IT support for enterprises. It leverages conversational AI, natural language understanding (NLU), and machine learning to deliver proactive, personalized, and instant resolutions to user queries. The platform integrates with existing enterprise systems like ServiceNow, Salesforce, and Microsoft Teams to provide seamless self-service experiences across multiple channels, including chat, voice, and email. Aisera stands out by offering a comprehensive solution for both external customer support and internal employee help desks, significantly reducing operational costs, accelerating issue resolution, and improving overall satisfaction through intelligent automation.

How to Use

1.Integrate Aisera with your enterprise systems, such as CRM, ITSM, HR platforms, and communication channels.

2.Train the AI agent with your organization's knowledge base, common queries, and resolution paths.

3.Deploy the AI assistant across various channels like web chat, virtual agents, voice bots, and email.

4.Enable the AI to automatically resolve inquiries, escalate complex cases to human agents, or provide proactive assistance.

5.Monitor performance and continuously refine the AI's knowledge, understanding, and automation capabilities.

Use Cases

Customer service automationIT help desk automationHR support automationVirtual assistantsProactive supportKnowledge management

Pros & Cons

Pros

High automation rates for both customer and employee inquiries, reducing operational costs.
Seamless integration with a wide array of enterprise systems for unified support.
Supports multiple channels (chat, voice, email, social) for comprehensive coverage.
Offers proactive and personalized support experiences through AI-driven insights.
Accelerates issue resolution and improves overall satisfaction for users.

Cons

Primarily targets large enterprises, making it a significant investment for smaller businesses.
Implementation and training require dedicated resources and expertise.
Complexity can be high due to deep enterprise integrations and customization.

Pricing

Custom / Enterprise Pricing: Aisera offers tailored pricing solutions based on the scope of deployment, number of users, and specific feature requirements

Pricing details are not publicly available

Contact sales for a detailed quote and demonstration

Free trial: Not typically offered in the traditional sense; proof-of-concept engagements are common for enterprise solutions

Refund Policy: Not publicly stated, governed by specific enterprise contracts.

FAQs