Gleap
Gleap is an all-in-one customer feedback and support platform, offering in-app surveys, bug reporting, and AI-powered help widgets.
Price: Freemium
Description
Gleap provides a comprehensive suite of tools for collecting customer feedback, managing support, and improving user experience directly within web and mobile applications. It offers features like in-app surveys, bug and crash reporting, session replays, and a customizable help widget that can integrate an AI chatbot or knowledge base. The platform aims to centralize feedback, streamline issue resolution, and provide developers and product teams with actionable insights to enhance their products. Gleap stands out by combining qualitative feedback collection with robust support functionalities, including AI assistance, enabling businesses to understand user needs deeply and respond effectively. It's suitable for SaaS companies, e-commerce, and mobile app developers focused on continuous product improvement and customer satisfaction.
How to Use
1.Sign up for Gleap and install the SDK into your web or mobile application.
2.Configure the in-app feedback widget, customizing its appearance and feedback options (e.g., bug reports, feature requests).
3.Set up your knowledge base and potentially integrate an AI chatbot for instant answers within the widget.
4.Create and deploy targeted in-app surveys to gather specific user insights.
5.Monitor incoming feedback, bug reports, and support requests in the Gleap dashboard and use insights for product improvements.
Use Cases
Collecting in-app user feedback and bug reportsProviding instant customer support with an AI help widgetManaging and prioritizing product feature requestsAnalyzing user behavior with session replaysImproving product quality and user satisfaction
Pros & Cons
Pros
- All-in-one platform for feedback, support, and bug reporting.
- Seamless in-app integration for web and mobile.
- Includes AI-powered help widget for instant answers.
- Provides valuable user insights through session replays.
- Helps streamline product development and support workflows.
Cons
- Can be overwhelming initially due to the breadth of features.
- Requires SDK integration, which might need developer resources.
- Free plan has significant limitations on features and usage.
Pricing
Free Plan: 1 project, 1 user, 10 feedbacks/month, basic features
Starter Plan: $29/month
Includes 1 project, 3 users, 100 feedbacks/month, all Free features, custom branding, AI support
Growth Plan: $79/month
Includes 3 projects, 10 users, 500 feedbacks/month, all Starter features, advanced integrations, session replays
Scale Plan: $199/month
Includes 10 projects, 25 users, 2500 feedbacks/month, all Growth features, custom analytics, SSO
Enterprise Plan: Custom pricing
Includes unlimited projects, users, and feedbacks, dedicated support, custom integrations, on-premise options
Free Trial: Free plan available, no specific duration mentioned for paid plan trials but often included in the free tier functionality
Refund Policy: Not explicitly stated, typically subject to platform terms of service.
FAQs
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