Gozen
Gozen is an AI-powered customer engagement platform offering chatbots, live chat, and a unified inbox to streamline customer interactions.
Price: Freemium
Description
Gozen provides an integrated platform for businesses to manage and automate customer interactions across multiple channels. It combines AI chatbots for instant, 24/7 support with live chat functionality for human agents, all accessible from a unified inbox. The platform enables businesses to engage customers proactively, answer common questions, qualify leads, and provide personalized support efficiently. Gozen aims to enhance customer satisfaction, reduce response times, and optimize support team productivity. It differentiates itself by offering a comprehensive, yet user-friendly, solution that scales with business needs, making advanced customer engagement tools accessible to small and medium-sized enterprises looking to centralize and automate their communication efforts.
How to Use
1.Sign up for Gozen and connect your communication channels (website, social media, messaging apps).
2.Build and train your AI chatbot to handle FAQs, collect information, and automate responses.
3.Configure your live chat settings and invite your support agents to the unified inbox.
4.Deploy the chat widget on your website and monitor customer interactions.
5.Utilize analytics to track performance, identify trends, and continuously improve your customer engagement strategy.
Use Cases
Automating customer service and FAQsManaging live chat conversations from one inboxGenerating and qualifying leads on websitesProviding 24/7 customer supportPersonalizing customer interactions across channels
Pros & Cons
Pros
- Unified inbox for managing all customer communications.
- Combines AI chatbots with human live chat capabilities.
- Supports multiple channels (website, social media, WhatsApp).
- Easy to set up and deploy without coding expertise.
- Offers analytics to track and optimize performance.
Cons
- Free plan is very limited in features and usage.
- Advanced AI customization might require some learning.
- Pricing can become significant for larger teams and higher usage.
Pricing
Free Plan: 1 agent, 100 chat messages/month, 1 bot, basic live chat
Starter Plan: $29/month (billed annually) or $39/month (billed monthly)
Includes 2 agents, 1000 chat messages/month, 3 bots, advanced live chat, knowledge base
Growth Plan: $99/month (billed annually) or $129/month (billed monthly)
Includes 5 agents, 5000 chat messages/month, 10 bots, all Starter features, custom integrations, API access
Pro Plan: $249/month (billed annually) or $329/month (billed monthly)
Includes 10 agents, 20000 chat messages/month, 25 bots, all Growth features, team management
Enterprise Plan: Custom pricing
Includes unlimited agents, messages, bots, dedicated support, custom solutions
Free Trial: Free plan available, no specific duration mentioned for paid plan trials but often included in the free tier functionality
Refund Policy: Not explicitly stated, typically subject to platform terms of service.
FAQs
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