What channels does Helpshift support?

Helpshift supports in-app messaging, web chat, email, and social media channels, providing a unified view of customer interactions.

Does Helpshift offer self-service options?

Yes, it provides robust FAQ management and AI-driven chatbots for instant self-service resolutions, reducing agent workload.

Can Helpshift integrate with CRM systems?

Yes, Helpshift offers integrations with popular CRM platforms like Salesforce, as well as other business tools and custom APIs.

Is Helpshift suitable for small businesses?

Helpshift is generally geared towards medium to large enterprises with complex customer service needs and high interaction volumes, though it can scale.

How does Helpshift use AI?

AI is used for chatbot automation, intelligent issue routing, sentiment analysis, and providing agents with relevant knowledge base articles for faster resolutions.

Helpshift

Helpshift provides an AI-powered customer service platform that automates support, streamlines agent workflows, and improves user experience.

Price: Premium

Categories:AI Chatbots AI Customer Service Bots AI Customer Support AI Workflow Automation

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Description

Helpshift is a comprehensive customer service platform designed to enhance support efficiency and customer satisfaction through automation and intelligent tools. It offers AI-driven chatbots, in-app support, self-service options, and robust agent-facing tools to manage customer inquiries across various channels. The platform aims to reduce support costs, decrease resolution times, and provide a seamless customer experience by intelligently routing issues, offering instant answers, and empowering agents with context. Helpshift is particularly strong in mobile-first support, making it ideal for app-centric businesses and those looking to scale their customer service operations with smart automation. It caters primarily to medium to large enterprises that handle a high volume of customer interactions and seek to leverage AI to optimize their support infrastructure and deliver a consistent, high-quality customer experience.

How to Use

1.Request a demo or sign up for the Helpshift platform to discuss your needs.

2.Integrate the Helpshift SDK into your mobile app or website, or connect via webhooks.

3.Configure AI-powered chatbots and self-service FAQs to automatically handle common customer queries.

4.Train your support agents on the Helpshift dashboard for managing complex issues and utilizing agent tools.

5.Monitor performance metrics, analyze customer feedback, and continuously optimize your support workflows.

Use Cases

Customer support automationIn-app messagingSelf-service portalsAgent workflow optimizationMobile customer serviceFAQ management

Pros & Cons

Pros

Strong AI and automation capabilities for enhanced efficiency.
Excellent in-app support experience tailored for mobile users.
Comprehensive self-service options significantly reduce agent workload.
Unified platform for managing customer inquiries across multiple channels.
Detailed analytics and reporting for actionable performance insights.

Cons

Pricing is not transparent and requires direct contact with sales.
Implementation can be complex and time-consuming for smaller teams or organizations.
May be an overkill solution for very small businesses with basic customer support needs.

Pricing

Pricing Model: Contact Sales for custom pricing

Plans: Helpshift offers tailored plans based on the customer's specific needs, volume of interactions, required features (e.g., AI automation, advanced analytics), and number of agents

Free Trial: Demos and tailored trials are available upon request for qualified businesses

Refund Policy: Not publicly disclosed; typically handled on a contract-by-contract basis

Notes: Helpshift targets enterprise and high-growth companies, offering scalable solutions rather than fixed-price packages.

FAQs