Kommunicate
Kommunicate is a customer messaging platform that combines live chat, AI chatbots, and a knowledge base to offer comprehensive support.
Price: Freemium
Description
Kommunicate provides a unified platform for customer support, blending the efficiency of AI chatbots with the personal touch of human live chat agents. It enables businesses to manage all customer conversations from a single dashboard, integrating with popular channels like website, mobile apps, WhatsApp, and more. The platform includes a powerful AI chatbot builder (Kompose) that allows users to create custom bots to answer FAQs, qualify leads, and automate routine tasks. When a chatbot cannot resolve an issue, Kommunicate facilitates a smooth handover to a human agent, providing them with full conversation context. This tool aims to improve customer satisfaction, reduce response times, and optimize support team efficiency, making it suitable for businesses of all sizes looking for an integrated messaging solution.
How to Use
1.Sign up for Kommunicate and integrate the chat widget into your website or mobile app.
2.Use the Kompose bot builder to create and train your AI chatbot with FAQs and conversational flows.
3.Configure rules for automated responses and seamless handoff to human agents.
4.Invite your support team members to the dashboard to manage live chats and monitor bot performance.
5.Utilize analytics to track customer interactions, agent performance, and optimize your support strategy.
Use Cases
Providing 24/7 automated customer supportManaging live chat interactions with customersBuilding a self-service knowledge baseAutomating lead qualification and data collectionCentralizing customer communication across multiple channels
Pros & Cons
Pros
- Combines AI chatbots and human live chat in one platform.
- Supports multiple communication channels (web, mobile, WhatsApp).
- Easy-to-use chatbot builder with no coding required.
- Seamless escalation from bot to human agent.
- Offers comprehensive analytics and reporting.
Cons
- Free plan has limited features and message capacity.
- Advanced chatbot functionalities may require a learning curve.
- Higher usage tiers can become expensive for growing businesses.
Pricing
Free Plan: 1 agent, 1000 conversations/month, basic features, email support
Start Plan: $50/month (billed annually) or $60/month (billed monthly)
Includes 3 agents, 10k conversations/month, advanced features, standard integrations
Grow Plan: $100/month (billed annually) or $120/month (billed monthly)
Includes 5 agents, 25k conversations/month, all Start features, custom bots, API access
Enterprise Plan: Custom pricing
Includes unlimited agents, conversations, custom integrations, dedicated support, HIPAA/GDPR compliance
Free Trial: 30-day free trial available for paid plans
Refund Policy: Not explicitly stated, typically governed by terms of service for subscription services.
FAQs
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