LivePerson
LivePerson is an enterprise-grade conversational AI platform that helps businesses automate customer interactions and empower agents across various messaging channels.
Price: Premium
Description
LivePerson provides a comprehensive platform for deploying AI-powered chatbots and virtual assistants, managing human agent conversations, and orchestrating customer journeys across digital channels like messaging, web chat, and voice. It uses advanced conversational AI to understand customer intent, automate responses, and seamlessly hand off to human agents when needed. The platform is designed for large enterprises and contact centers seeking to improve customer satisfaction, reduce operational costs, and scale their customer service operations. LivePerson differentiates itself with its long history in conversational AI, robust analytics, and ability to integrate deeply with complex enterprise systems, offering a highly scalable and secure solution for modern customer engagement.
How to Use
1.Integrate LivePerson with your existing customer service channels and backend systems.
2.Design and train AI-powered chatbots to handle common customer inquiries and automate responses.
3.Configure routing rules to intelligently direct conversations to the right human agents or bots.
4.Empower human agents with AI tools for suggested responses and knowledge base access.
5.Monitor conversation data, analyze performance, and continuously optimize the AI and agent workflows for efficiency.
Use Cases
Customer service automationSales supportLead qualificationTechnical supportContact center optimizationProactive customer engagementInternal employee supportOmnichannel customer interaction
Pros & Cons
Pros
- Enterprise-grade conversational AI for large-scale operations.
- Seamless blend of AI automation and human agent support.
- Omnichannel engagement across numerous messaging platforms.
- Robust analytics and reporting for continuous optimization.
- Strong focus on security and compliance.
Cons
- Primarily targeted at large enterprises, potentially complex for small businesses.
- Requires significant investment in implementation and ongoing management.
- Customization and advanced AI training may require specialized expertise.
Pricing
Custom Enterprise Pricing: LivePerson operates on an enterprise sales model
Pricing is custom and tailored to the specific needs of each business, including traffic volume, number of agents, features required, and integration complexity
They do not publish standard pricing tiers online
Prospective clients must contact their sales team for a personalized demo and quote
Pricing typically includes platform licensing, implementation services, and ongoing support
Free trial: Offers personalized demos and proof-of-concept engagements for potential enterprise clients, not a public self-serve free trial
Refund policy: Not applicable for custom enterprise contracts; terms are negotiated.
FAQs