Reve Chat
Reve Chat is an AI-powered customer service platform offering live chat, chatbots, and helpdesk solutions for businesses.
Price: Freemium
Description
Reve Chat provides businesses with a comprehensive suite of tools to enhance customer engagement and support. It's designed for companies of all sizes looking to improve their online customer interactions through real-time assistance and automated responses. The platform integrates live chat, AI chatbots, video chat, and a unified helpdesk, allowing businesses to manage customer queries efficiently across multiple channels. It stands out by offering a robust set of features that combine human and AI capabilities, ensuring prompt and personalized support, which can lead to increased customer satisfaction and sales conversions.
How to Use
1.Sign up for a Reve Chat account and log in to the dashboard.
2.Install the live chat widget on your website by embedding the provided code.
3.Configure your AI chatbots to handle common questions and provide instant answers.
4.Set up your support team's availability and routing rules for incoming chats.
5.Monitor customer interactions, analyze performance, and optimize your support strategy.
Use Cases
Website customer supportLead generation and qualificationSales assistance and conversionFAQ automationCustomer engagement
Pros & Cons
Pros
- Integrates live chat, chatbots, and helpdesk features.
- Offers video chat and co-browsing for enhanced support.
- Provides detailed analytics and reporting for performance insights.
- Customizable widgets to match brand aesthetics.
- Supports integration with various CRM and e-commerce platforms.
Cons
- Can be complex to set up all advanced features without technical assistance.
- Pricing may be a barrier for very small businesses or startups.
- AI chatbot capabilities, while good, may not handle every complex query without human intervention.
Pricing
Free Trial: 14-day free trial available for all plans
Starter Plan: $25/agent/month (billed annually) or $30/agent/month (billed monthly)
Includes live chat, 2 chatbots, 1 helpdesk, basic reporting
Standard Plan: $45/agent/month (billed annually) or $55/agent/month (billed monthly)
Includes all Starter features, unlimited chatbots, advanced reporting, video chat, co-browsing
Advanced Plan: $75/agent/month (billed annually) or $90/agent/month (billed monthly)
Includes all Standard features, WhatsApp integration, AI response suggestions, custom roles
Enterprise Plan: Contact sales for custom pricing
Includes all Advanced features, dedicated account manager, API access, HIPAA compliance
Pricing is per agent, per month
No explicit refund policy mentioned; typical for SaaS subscriptions.
FAQs
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