Acquire.io
Acquire.io is a customer engagement platform offering live chat, AI chatbots, co-browsing, and video chat to enhance customer support and sales.
Price: Premium
Description
Acquire.io provides a unified platform for businesses to interact with their customers across various digital channels. It integrates live chat, AI-powered chatbots, co-browsing, video chat, and email into a single dashboard, creating a seamless customer experience. The platform is designed for sales, support, and marketing teams looking to improve engagement, resolve issues faster, and drive conversions. Acquire.io differentiates itself by offering a comprehensive suite of tools that go beyond basic chat, including visual engagement features like co-browsing and screen sharing, alongside intelligent chatbots that automate responses and route complex queries to human agents.
How to Use
1.Sign up for Acquire.io and integrate the platform with your website or application.
2.Configure your live chat widget and set up agent availability.
3.Build AI chatbots using the no-code builder to automate common inquiries.
4.Train chatbots with your knowledge base and define escalation paths to human agents.
5.Utilize features like co-browsing or video chat to provide real-time, personalized support when needed.
Use Cases
Customer Support AutomationSales Engagement and Lead NurturingTechnical Support and TroubleshootingOnboarding and TrainingWebsite Visitor EngagementE-commerce Customer AssistanceHealthcare Patient SupportFinancial Services Customer Queries
Pros & Cons
Pros
- Comprehensive suite of customer engagement tools in one platform.
- AI chatbots for automation and efficient routing.
- Visual engagement tools like co-browsing and video chat.
- Seamless integration with popular CRM and helpdesk systems.
- Scalable for businesses of various sizes.
Cons
- Can be complex to set up and configure all features initially.
- Pricing can be a significant investment for small teams needing many features.
- Reliance on internet connectivity for optimal performance of visual tools.
Pricing
Pricing: Acquire.io offers custom pricing based on the specific features and scale required
Public pricing details are not available on their website
Businesses need to contact their sales team for a personalized quote
Free Trial: A demo or trial period is typically available upon request for interested businesses
Refund Policy: Refund policies are determined during the custom contract negotiation process
Notes: Acquire.io is an enterprise-focused solution, offering tailored packages and dedicated support for organizations looking for advanced customer engagement capabilities.
FAQs