Canny
A feedback management platform that uses AI to analyze customer feedback, prioritize features, and inform product roadmaps.
Price: Freemium
Description
Canny is a dedicated platform for collecting, organizing, and analyzing customer feedback to drive product development. While not an AI generator, it heavily leverages AI and machine learning to process incoming feedback, identify key themes, group similar suggestions, and help product teams prioritize features based on user demand and business impact. It allows users to submit ideas, vote on existing ones, and track progress, creating a transparent feedback loop. Canny is designed for product managers, development teams, and customer success departments in software companies. It distinguishes itself by providing a structured, data-driven approach to feedback management, turning raw input into actionable insights for product strategy.
How to Use
1.Set up your Canny account and create a feedback board.
2.Integrate Canny into your website or application to collect user feedback.
3.Users submit feature requests, bug reports, or general ideas to your board.
4.Canny's AI automatically categorizes and groups similar feedback.
5.Product teams review, prioritize, and respond to feedback within the platform.
6.Communicate product updates and feature releases back to users directly through Canny.
Use Cases
Customer feedback collectionFeature prioritizationProduct roadmap planningUser idea managementClosing the feedback loop
Pros & Cons
Pros
- Streamlines customer feedback collection and organization.
- AI-powered insights help prioritize features effectively.
- Creates a transparent feedback loop with customers.
- Integrates with popular development and communication tools.
- Improves product development decisions with data-backed insights.
Cons
- Can be costly for small teams or startups needing advanced features.
- Requires active management to keep feedback boards organized and updated.
- Users might need training to fully leverage all features.
- The quality of AI grouping depends on the volume and clarity of feedback.
Pricing
Free Plan: Limited to 1 feedback board, 100 active posts, basic features, 2 integrations
Starter Plan: $99/month ($80/month annually)
Includes: Unlimited boards, 1000 active posts, unlimited integrations, advanced features like private boards and custom fields
Growth Plan: $399/month ($320/month annually)
Includes: All Starter features plus user segmentation, changelog, custom domain
Business Plan: Custom pricing
Includes: All Growth features plus SOC 2 compliance, dedicated support, custom data retention
Contact sales
Usage limits: Primarily based on the number of active posts (feedback items) and team members
Free trial: 14-day free trial available for paid plans
Refund policy: Check Canny's terms of service; generally, no refunds after the trial period.
FAQs
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