What makes Certainly.io's NLU stand out?

Certainly.io's NLU is designed to understand complex, nuanced language and intent, allowing for more natural and effective multi-turn conversations compared to simpler keyword-based chatbots.

Can I integrate Certainly.io with my CRM?

Yes, Certainly.io provides integrations with popular CRM systems like Salesforce, Zendesk, and HubSpot, allowing for seamless data exchange and personalized customer interactions.

Is a coding background necessary to build chatbots with Certainly.io?

No, Certainly.io features a user-friendly, no-code platform that enables business users to build and manage sophisticated chatbots without requiring programming skills.

What kind of analytics does Certainly.io provide?

Certainly.io offers comprehensive analytics that track conversation volume, user satisfaction, deflection rates, popular intents, and agent handover rates, helping businesses optimize their chatbot performance.

Certainly.io

Certainly.io is a conversational AI platform specializing in building intelligent chatbots that automate customer service and sales interactions.

Price: Premium

Categories:AI Chatbots AI Customer Service Bots AI Customer Support AI Workflow Automation

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Description

Certainly.io provides an AI platform for businesses to create, deploy, and manage advanced chatbots that understand natural language and deliver personalized customer experiences. It's designed for companies aiming to scale their support operations, reduce response times, and improve customer satisfaction. Certainly.io distinguishes itself with its focus on deep natural language understanding (NLU) and its ability to handle complex, multi-turn conversations. The platform offers a user-friendly interface for bot building, robust integrations with popular business systems, and comprehensive analytics, making it a powerful solution for automating customer interactions effectively.

How to Use

1.Define your chatbot's purpose and key use cases within the Certainly.io platform.

2.Use the intuitive builder to create conversational flows, intents, and responses.

3.Train the chatbot with relevant examples and connect it to your knowledge base.

4.Integrate the chatbot with your website, messaging apps, or CRM system.

5.Monitor chatbot performance, analyze conversations, and continuously optimize its responses.

Use Cases

Automated Customer SupportLead Qualification and NurturingFAQ AutomationOrder Management and TrackingPersonalized Product RecommendationsTechnical Support DeflectionAppointment BookingInternal Employee Support

Pros & Cons

Pros

Advanced Natural Language Understanding (NLU) for complex conversations.
No-code interface for easy bot creation and management.
Robust integrations with various business systems.
Scalable for handling high volumes of customer interactions.
Provides detailed analytics for performance optimization.

Cons

Pricing can be a significant investment for smaller businesses.
Initial setup and training require dedicated effort and data.
May require ongoing fine-tuning to maintain optimal performance.

Pricing

Pricing: Certainly.io offers custom pricing tailored to the specific needs of each business, including the number of chatbots, conversation volume, and required features

Pricing details are not publicly listed and require contacting their sales team

Free Trial: Demos and pilot programs are typically available upon request for prospective clients

Refund Policy: Refund policies are generally part of the customized service agreements

Notes: Certainly.io targets medium to large enterprises and offers dedicated support and implementation services as part of its solutions.

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