Chaport
Chaport is a live chat and chatbot software that helps businesses improve customer service and sales by engaging website visitors in real-time.
Price: Freemium
Description
Chaport is a versatile customer communication platform offering live chat, chatbots, and a help desk system designed to enhance customer support and sales efforts. It allows businesses to interact with website visitors instantly, answer questions, provide support, and convert leads. The main use cases include real-time customer support, lead generation, sales assistance, and building a knowledge base for self-service. It targets small to medium-sized businesses, e-commerce stores, and service providers looking to improve their online engagement. Chaport stands out by offering a user-friendly interface, robust features including AI chatbots and a shared inbox, and seamless integration capabilities, making it easy for teams to manage customer interactions efficiently.
How to Use
1.Sign Up & Install by creating an account and installing the Chaport live chat widget code on your website.
2.Configure Live Chat by customizing the chat widget's appearance, setting up operating hours, and defining agent availability.
3.Create Chatbots (Optional) by designing AI-powered chatbots to answer common questions and qualify leads automatically.
4.Engage Visitors by starting to chat with website visitors in real-time from the Chaport dashboard or mobile app.
5.Monitor & Analyze by tracking chat performance, agent activity, and gathering insights to optimize your customer service.
Use Cases
Providing real-time customer support via live chatAutomating answers to common questions with chatbotsGenerating and qualifying leads from website visitorsOffering sales assistance through instant messagingBuilding a knowledge base for customer self-service
Pros & Cons
Pros
- Offers a free plan suitable for small businesses or testing.
- Provides both live chat and AI chatbot functionalities.
- Easy to set up and integrate with websites.
- Supports multiple languages and custom branding.
- Improves customer satisfaction through instant support and lead generation.
Cons
- Advanced features like detailed analytics or unlimited chat history are locked behind paid tiers.
- The free plan has significant limitations on features and agent seats.
- AI chatbot capabilities might be less sophisticated than dedicated AI-only solutions.
Pricing
Free Plan:
Includes 1 operator, 5 concurrent chats, unlimited chats, 30-day chat history, basic widget customization
Premium Plan: $19/operator per month (or $15/operator per month billed annually)
Includes everything in Free + unlimited operators, unlimited concurrent chats, full chat history, advanced widget customization, advanced analytics, integrations
Business Plan: $29/operator per month (or $23/operator per month billed annually)
Includes everything in Premium + auto-invitations, saved replies, file sending, visitor info, groups, and more
Enterprise Plan: $69/operator per month (or $49/operator per month billed annually)
Includes everything in Business + advanced security, API, webhooks, dedicated support, account manager
Free trial: Yes, for paid plans, typically 14 days
Refund policy: Not explicitly stated, but industry standard for SaaS is usually a trial or clear cancellation policy.
FAQs
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