Crisp
Crisp is an all-in-one customer messaging platform that centralizes live chat, email, and social media interactions, enhanced with AI for automated support and enriched customer data.
Price: Freemium
Description
Crisp provides a comprehensive suite of tools for customer communication and engagement, moving beyond simple live chat to offer a unified inbox for all channels, including email, social media, and internal notes. It integrates AI-powered chatbots (Crisp Chatbot) to automate responses, answer FAQs, and qualify leads, allowing human agents to focus on complex issues. The platform also offers a CRM, knowledge base, and marketing automation features, making it ideal for small to large businesses looking to improve customer service, sales, and marketing efforts. Crisp stands out by offering a robust feature set at competitive pricing, combining communication, automation, and customer data management in a single platform.
How to Use
1.Sign up for a Crisp account and install the live chat widget on your website.
2.Connect your email inboxes and social media channels (e.g., Facebook Messenger, Instagram) to the Crisp Inbox.
3.Set up your knowledge base with FAQs and self-help articles for customers.
4.Configure the Crisp Chatbot to answer common questions and guide users.
5.Manage all customer conversations, track interactions, and utilize CRM features from the unified dashboard.
Use Cases
Customer supportLead generation and qualificationSales engagementOnboarding new usersMarketing automationBuilding a knowledge baseTeam collaboration for support
Pros & Cons
Pros
- Unified inbox for all customer communication channels.
- Powerful AI chatbot for automation and 24/7 support.
- Includes CRM, knowledge base, and marketing features.
- Affordable pricing with a strong free tier.
- Easy to install and customize on websites.
Cons
- Advanced AI features might require some setup and training.
- Can be feature-rich, potentially overwhelming for very small teams initially.
- Reliance on third-party integrations for some advanced workflows.
Pricing
Free Plan: Includes 2 agents, live chat, basic email integration, and a mobile app
Pro Plan:
€25 per month per inbox (billed monthly).
€20 per month per inbox (billed annually, €240 total)
Includes unlimited agents, advanced live chat, email, social media integrations, CRM, and basic chatbot
Unlimited Plan:
€50 per month per inbox (billed monthly).
€40 per month per inbox (billed annually, €480 total)
Includes all Pro features plus advanced chatbot, marketing automation, video calls, knowledge base, and analytics
Enterprise Plan: Contact Sales for custom pricing
Includes dedicated support, custom integrations, and advanced security
Free Trial: A free plan is available, and paid plans often have a trial period
Refund Policy: Not explicitly stated, typically subject to their terms of service.
FAQs
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