Dialpad
Dialpad is an AI-powered cloud communications platform offering unified voice, video, messaging, and contact center solutions for businesses.
Price: Premium
Description
Dialpad provides a comprehensive suite of communication tools, integrating business phone systems, video conferencing, team messaging, and contact center functionalities into a single platform. Its distinguishing feature is its proprietary Voice AI, which powers real-time transcription, sentiment analysis, and actionable insights during calls, enhancing productivity and customer service. Dialpad caters to businesses of all sizes, from small teams to large enterprises, seeking to modernize their communication infrastructure and leverage AI for better decision-making. It offers a scalable, flexible, and intelligent alternative to traditional PBX systems, enabling remote work and improving overall communication efficiency across an organization.
How to Use
1.Sign up for a Dialpad account and choose your desired plan.
2.Download the Dialpad app to your desktop or mobile device, or use the web interface.
3.Configure your business phone numbers, extensions, and team settings.
4.Start making and receiving calls, sending messages, and hosting video meetings.
5.Utilize AI features like real-time transcription and call summaries to review interactions.
6.Integrate with other business tools like Salesforce or Zendesk for enhanced workflows.
Use Cases
Business phone system for internal and external callsVideo conferencing for team meetingsTeam messaging and collaborationCloud contact center operationsReal-time call transcription and analysisSales coaching and customer service training
Pros & Cons
Pros
- Unified platform for voice, video, messaging, and contact center.
- Advanced AI features like real-time transcription and sentiment analysis.
- Scalable for businesses of all sizes.
- Seamless integrations with popular business tools.
- Supports remote work and mobile accessibility.
Cons
- Can be more expensive than basic VoIP providers.
- Requires a stable internet connection for optimal performance.
- Advanced AI features may have a learning curve for some users.
Pricing
Standard Plan: $15/user/month (billed annually, $23 if billed monthly)
Unlimited calling, SMS, MMS in US/Canada
Video meetings for up to 10 participants
Basic AI features (transcription, call summary)
Integrations with Google Workspace, Microsoft 365
Pro Plan: $25/user/month (billed annually, $35 if billed monthly)
All Standard features plus 24/7 support
Video meetings for up to 15 participants
Advanced AI features (sentiment analysis, custom moments)
CRM integrations (Salesforce, HubSpot, Zendesk)
International SMS
Enterprise Plan: Custom pricing
All Pro features plus dedicated support, advanced analytics, custom integrations, and SSO
Contact sales for details
Free Trial: 14-day free trial available for new users
Refund Policy: Subscriptions are generally non-refundable but can be canceled before the next billing cycle.
FAQs