Forethought
Forethought leverages generative AI to automate customer service operations, providing instant self-service and empowering agents.
Price: Premium
Description
Forethought is an AI platform designed to transform customer service across various industries. It offers a suite of AI-powered solutions, including an AI chatbot for instant self-service, Agent Assist for real-time recommendations to human agents, and Search functionality to quickly retrieve relevant information from knowledge bases. The platform aims to reduce case resolution times, improve customer satisfaction, and increase agent productivity by automating repetitive tasks and providing intelligent support. Forethought primarily targets large enterprises and customer support teams seeking to scale their operations efficiently and enhance the overall customer experience. It differentiates itself by offering a comprehensive, end-to-end AI platform that integrates seamlessly across various customer service channels and existing CRM systems.
How to Use
1.Integrate Forethought with your existing CRM (e.g., Salesforce, Zendesk) and support platforms.
2.Train the AI models using your historical customer service data and knowledge base.
3.Configure AI features such as chatbots, agent assist workflows, and knowledge search parameters.
4.Deploy the AI solutions across your customer touchpoints, including web, mobile, and agent desktops.
5.Monitor performance through analytics dashboards and continuously refine AI models for optimization.
Use Cases
Automating customer support inquiriesImproving agent efficiency with real-time assistanceEnhancing self-service options for customersReducing call volume and support costsProviding quick access to knowledge base information
Pros & Cons
Pros
- Comprehensive AI suite for various customer service needs.
- Integrates with major CRM and helpdesk systems.
- Designed for enterprise-level scalability and complex workflows.
- Improves both customer satisfaction and agent productivity.
- Offers advanced analytics for performance tracking.
Cons
- Pricing is not publicly disclosed, requiring direct sales contact.
- Implementation can be complex and may require significant internal resources.
- Primarily focused on large enterprises, potentially less accessible for smaller businesses.
Pricing
To check the pricing of Forethought click here
FAQs
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