Q: Can Helpjuice be used for both internal and external knowledge bases?

A: Yes, Helpjuice supports both public-facing customer support portals and private internal knowledge bases for employees.

Q: Does Helpjuice integrate with other tools?

A: Helpjuice offers various integrations, including popular customer support platforms, CRM systems, and analytics tools.

Q: Is it possible to customize the design of the knowledge base?

A: Yes, Helpjuice provides extensive customization options for branding, themes, and layout to match your company's identity.

Q: How does the AI feature work?

A: AI features typically enhance search relevance, suggest articles, and analyze user behavior to identify content gaps and improve the overall knowledge base effectiveness.

Q: What kind of support does Helpjuice offer?

A: Helpjuice provides customer support via email, chat, and phone, with varying levels of priority depending on the subscription plan.

Helpjuice

Helpjuice is an AI-powered knowledge base software designed to help businesses create, organize, and manage internal and external knowledge bases for customer support and team collaboration.

Price: Premium

Categories:AI Customer Service Bots AI Customer Support AI Workflow Automation

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Description

Helpjuice provides a robust platform for companies to build comprehensive self-service knowledge bases, enabling customers to find answers independently and employees to access critical information quickly. It leverages AI to improve search functionality, suggest relevant articles, and analyze content gaps, ensuring that the knowledge base remains effective and up-to-date. This tool is ideal for customer support teams looking to reduce ticket volume, HR departments needing to centralize company policies, and product teams documenting features. Helpjuice distinguishes itself with its powerful search, advanced analytics, customizable branding, and collaborative editing features, which allow multiple team members to contribute and maintain content efficiently. Its focus on both internal and external use cases makes it a versatile solution for knowledge management.

How to Use

1.Sign up for a Helpjuice account and set up your knowledge base domain.

2.Start creating articles using the intuitive editor, categorizing them for easy navigation.

3.Customize the look and feel of your knowledge base to match your brand.

4.Invite team members to collaborate on content creation and editing.

5.Publish your knowledge base for internal or external access.

6.Utilize analytics to track article performance and identify areas for improvement.

Use Cases

Customer self-service portalsInternal employee knowledge basesProduct documentationHR policy repositoriesSupport ticket deflectionTeam collaboration on content

Pros & Cons

Pros

Improves customer self-service and reduces support tickets.
Enhances internal team efficiency by centralizing information.
Powerful AI-powered search for quick information retrieval.
Highly customizable branding and appearance.
Comprehensive analytics for continuous improvement.

Cons

Can be expensive for small businesses or startups.
Requires consistent content creation and maintenance to be effective.
Initial setup and content migration might require effort.

Pricing

Starter Plan: $120/month (billed monthly) or $100/month (billed annually)

Includes 4 users, 1 knowledge base, basic features, email support

Regular Plan: $200/month (billed monthly) or $170/month (billed annually)

Includes 10 users, 2 knowledge bases, advanced features, chat support

Premium Plan: $369/month (billed monthly) or $309/month (billed annually)

Includes 20 users, 3 knowledge bases, all advanced features, phone support, custom CSS/JS

Enterprise Plan: Contact Sales For large organizations with custom needs, unlimited users, multiple knowledge bases, dedicated account manager, custom integrations, and SLAs

Free Trial: 14-day free trial available for all plans, no credit card required

Refund Policy: Typically, Helpjuice does not offer refunds for services already rendered

They emphasize using the free trial to ensure satisfaction before committing.

FAQs