Leexi
An AI-powered conversation intelligence platform that transcribes, analyzes, and extracts insights from sales and customer service calls to improve team performance.
Price: Premium
Description
Leexi is an advanced AI tool designed to transform sales and customer service calls into actionable insights. It automatically transcribes spoken conversations, identifies key moments, extracts sentiment, and analyzes topics discussed, all in real-time or post-call. By leveraging natural language processing (NLP) and machine learning, Leexi helps sales managers coach their teams more effectively, improves customer service quality, and uncovers market trends.
It targets sales teams, customer success teams, and call centers aiming to optimize their communication, enhance training programs, and gain a deeper understanding of customer interactions. Leexi stands out by providing granular insights into conversations, automating note-taking, and integrating with CRM systems, turning every call into a valuable data point for strategic decision-making.
How to Use
1.Integrate Leexi with your conferencing tools (e.g., Zoom, Google Meet) or CRM system.
2.Record your sales or customer service calls through the integrated platform.
3.Leexi automatically transcribes the conversation and identifies key discussion points and sentiment.
4.Review AI-generated call summaries, sentiment analysis, and extracted action items.
5.Use these insights for coaching, training, and improving sales or service strategies and performance.
Use Cases
Sales call coachingCustomer service trainingMarket intelligenceObjection handling analysisMeeting summarizationCompliance monitoringPerformance evaluation
Pros & Cons
Pros
- Automates call transcription and summarization.
- Provides sentiment analysis and key topic identification.
- Enhances sales coaching and customer service training.
- Integrates with popular conferencing and CRM tools.
- Reduces manual note-taking during calls.
Cons
- Accuracy of transcription can vary with audio quality or accents.
- Requires user consent for call recording in many regions.
- Pricing can be a significant investment for smaller teams.
Pricing
Free trial available (e.g., 14-day or limited calls)
Subscription plans based on number of users, minutes transcribed, and features.
FAQs
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