tawk.to
A free live chat software that helps businesses monitor website visitors and engage with them in real-time.
Price: Freemium
Description
tawk.to is a completely free live chat application designed to help businesses connect with their website visitors, answer questions, and provide support in real-time. Beyond live chat, it offers a knowledge base, ticketing system, and a monitoring dashboard to track visitor behavior. The platform aims to improve customer satisfaction and conversion rates by making communication easy and instant. It's widely used by small to medium-sized businesses, e-commerce stores, and customer support teams. tawk.to stands out significantly because its core live chat and ticketing features are offered entirely for free, making it an extremely accessible solution for businesses looking to enhance their customer communication without a budget. It also offers AI-powered chat translation and AI assistant features (often as paid add-ons or in development).
How to Use
1.Sign up for a free tawk.to account.
2.Install the tawk.to widget code on your website.
3.Customize the chat widget's appearance and settings.
4.Log in to the dashboard to monitor website visitors in real-time.
5.Engage with visitors via live chat or set up automated messages.
6.Manage support tickets and review chat transcripts.
Pros & Cons
Pros
- Core live chat and ticketing system are completely free.
- Real-time visitor monitoring.
- Mobile apps for on-the-go support.
- Offers AI-powered chat translation and an AI assistant.
- Easy to set up and customize.
Cons
- Some advanced features or branding removal require paid add-ons.
- Customer support for the free tier might not be as prioritized.
- The free model relies on offering paid services (like hiring agents) which some users might find intrusive.
Pricing
To check the pricing of tawk.to click here
FAQs
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