Q: Is tawk.to really 100% free?

A: Yes, the core live chat, ticketing, and monitoring features are free. They offer paid add-ons for services like hiring agents or removing branding.

Q: Does tawk.to offer AI features?

A: Yes, they offer AI-powered features like chat translation and a new AI Assistant (currently in beta/development) to help agents or answer common questions.

Q: Can I use tawk.to on multiple websites?

A: Yes, you can manage multiple properties (websites) from a single tawk.to account.

Q: Does it integrate with other platforms?

A: Yes, it offers integrations with popular CMS platforms (WordPress, Shopify) and other business tools.

Q: Can I use it on mobile devices?

A: Yes, tawk.to provides mobile apps for iOS and Android, allowing you to chat with customers on the go.

tawk.to

A free live chat software that helps businesses monitor website visitors and engage with them in real-time.

Price: Freemium

Categories:AI Chatbots AI Customer Service Bots AI Customer Support AI Workflow Automation

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Description

tawk.to is a completely free live chat application designed to help businesses connect with their website visitors, answer questions, and provide support in real-time. Beyond live chat, it offers a knowledge base, ticketing system, and a monitoring dashboard to track visitor behavior. The platform aims to improve customer satisfaction and conversion rates by making communication easy and instant. It's widely used by small to medium-sized businesses, e-commerce stores, and customer support teams. tawk.to stands out significantly because its core live chat and ticketing features are offered entirely for free, making it an extremely accessible solution for businesses looking to enhance their customer communication without a budget. It also offers AI-powered chat translation and AI assistant features (often as paid add-ons or in development).

How to Use

1.Sign up for a free tawk.to account.

2.Install the tawk.to widget code on your website.

3.Customize the chat widget's appearance and settings.

4.Log in to the dashboard to monitor website visitors in real-time.

5.Engage with visitors via live chat or set up automated messages.

6.Manage support tickets and review chat transcripts.

Pros & Cons

Pros

Core live chat and ticketing system are completely free.
Real-time visitor monitoring.
Mobile apps for on-the-go support.
Offers AI-powered chat translation and an AI assistant.
Easy to set up and customize.

Cons

Some advanced features or branding removal require paid add-ons.
Customer support for the free tier might not be as prioritized.
The free model relies on offering paid services (like hiring agents) which some users might find intrusive.

Pricing

Core Platform: Free: Live chat, ticketing system, knowledge base

Monitoring and analytics

Unlimited agents, chats, and properties

Includes "Powered by tawk.to" branding

Paid Add-ons: Hire an Agent: Starts at $1/hour (for a full-time dedicated agent)

Remove Branding: $19/month (removes the "Powered by tawk.to" widget branding)

Video + Voice Add-on: $29/month (adds video and voice calls to chat)

VA (Virtual Assistant): $1/hour (for a full-time dedicated virtual assistant)

No free trial, as the core product is free

Refund policy: Varies by add-on service

Generally, subscription services are non-refundable after use.