tawk.to Hire Chat Agents
tawk.to Hire Chat Agents offers human chat agents to manage customer inquiries 24/7 on your website, complementing their free live chat software.
Price: Freemium
Description
While tawk.to is primarily known for its free live chat software, the 'Hire Chat Agents' service extends its offering by providing trained human agents to respond to customer queries around the clock. This service is ideal for businesses that lack the internal resources to staff 24/7 customer support but want to maintain high response rates and customer satisfaction. It caters to e-commerce sites, service providers, and any business aiming to enhance their online customer engagement.
This service differentiates itself by combining a robust, free live chat platform with an outsourced, professional human agent solution, offering a hybrid approach to customer service that is both cost-effective and highly responsive. It ensures continuous customer interaction and support.
How to Use
1.Install the free tawk.to live chat widget on your website if you haven't already.
2.Navigate to the 'Hire Chat Agents' section within your tawk.to dashboard.
3.Choose a plan and provide details about your business, common customer questions, and desired agent availability.
4.The tawk.to team trains and deploys human agents familiar with your specific business needs.
5.Agents begin handling customer chats, escalating complex issues to your internal team when necessary.
Use Cases
/7 customer supportLead generation via chatHandling common customer FAQsImproving website engagementScaling customer service operationsOutsourced chat support
Pros & Cons
Pros
- Provides 24/7 human customer support without internal staffing costs.
- Scalable solution for managing customer inquiries.
- Seamless integration with the free tawk.to live chat widget.
- Trained agents improve customer satisfaction and response times.
- Frees up internal teams to focus on core business activities.
Cons
- Cost can add up for businesses with very high chat volumes.
- Agents might not have the deep product knowledge of an in-house team.
- Requires clear communication and comprehensive training materials to ensure agent effectiveness.
Pricing
Free trial: Not applicable for hiring agents, but the core tawk.to live chat software is free
Hired Agent: $1/hour (for general coverage)
Dedicated Agent: Pricing starts at $1/hour for 8 hours/day, 5 days/week (customizable)
Pricing for agents is typically per hour or per dedicated agent package.
FAQs
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