Unbabel
Unbabel provides AI-powered, human-refined translation for customer service and business operations, ensuring high-quality, brand-consistent multilingual communication at scale.
Price: Premium
Description
Unbabel offers an "AI-powered, human-refined" approach to translation, primarily focusing on customer service and enterprise communication. It combines neural machine translation with a global community of human editors who post-edit and validate the AI's output in real-time. This hybrid model ensures translations are not only fast and scalable but also accurate, culturally appropriate, and on-brand. Unbabel integrates directly into existing business tools like CRMs (e.g., Salesforce, Zendesk) and chat platforms, allowing companies to communicate with customers in any language without friction.
It targets enterprises that need to deliver consistent, high-quality multilingual support and content, differentiating itself by guaranteeing human-level quality and brand voice preservation, which is critical for customer satisfaction.
How to Use
1.Integrate Unbabel with your existing customer service platform (e.g., Zendesk, Salesforce).
2.As customer queries come in in various languages, Unbabel automatically translates them into your support agents' native language.
3.Agents respond in their native language; Unbabel translates the response back to the customer's language.
4.Human editors review and refine translations in the background, ensuring quality and brand consistency.
5.Monitor translation quality and performance through Unbabel's analytics dashboard.
Use Cases
Multilingual customer support via chat, email, ticketsTranslating knowledge base articlesLocalizing marketing and sales contentEnabling global team communicationScaling customer service operations globally
Pros & Cons
Pros
- Guaranteed human-level translation quality through AI + human post-editing
- Seamless integration with major customer service platforms
- Scalable solution for high volumes of multilingual communication
- Maintains brand voice and cultural nuances
- Enhances customer satisfaction and agent efficiency
Cons
- Premium pricing model, typically for enterprise budgets
- Not suitable for ad-hoc, casual personal translation needs
- Implementation and integration can require setup time
Pricing
Unbabel Pricing:
Unbabel operates on a custom, enterprise-level pricing model
Pricing is determined based on factors such as:
Volume of content to be translated (e.g., number of words, messages, tickets)
Number of language pairs
Required service level agreements (SLAs) for speed and quality
Integrations needed
Specific features and customization
Contact Sales for a personalized quote
Free Trial: Demos and pilot programs are typically available for prospective enterprise clients
Refund Policy: Not publicly disclosed; specific terms would be part of individual enterprise contracts.
FAQs