Front
Front is a customer communication platform that unifies emails, chat, and social media into a single collaborative inbox for teams.
Price: Premium
Description
Front transforms how teams manage customer communication by centralizing all channels—email, chat, social media, SMS—into one shared inbox. It's designed for customer-facing teams in support, sales, and operations to collaborate on messages, manage workflows, and deliver personalized experiences at scale. Unlike traditional email clients or basic helpdesks, Front emphasizes team collaboration, automated routing, and deep integrations with other business tools. Its strength lies in enabling teams to work together on conversations, ensuring no customer request is missed and responses are consistent, efficient, and tailored, making it ideal for high-volume, personalized customer interactions.
How to Use
1.Connect your communication channels (e.g., shared email inboxes, social media accounts, chat widgets) to Front.
2.Invite your team members and set up roles and permissions.
3.Incoming messages appear in the shared inbox, where team members can assign, comment, and collaborate on responses.
4.Create rules and automations to route messages, apply tags, and streamline workflows.
5.Track team performance and customer satisfaction using Front's analytics.
Use Cases
Shared email inbox management for customer supportTeam collaboration on customer inquiriesSocial media customer serviceSales team communication and lead nurturingStreamlining operations communicationManaging SMS conversations with customersAutomating message routing and responsesPersonalized customer outreach at scale
Pros & Cons
Pros
- Centralizes all customer communications into one shared inbox.
- Enhances team collaboration with internal comments and assignments.
- Offers powerful automation and rule-based workflows.
- Integrates with a wide range of business applications.
- Improves response times and customer satisfaction.
Cons
- Can be expensive for smaller teams or businesses.
- Setup and configuration may require a learning curve.
- Over-reliance on automation can sometimes reduce personalization.
Pricing
To check the pricing of Front click here
FAQs
Related Tools
7BE is an AI-powered platform designed to automate and optimize sales outreach, helping businesses engage prospects effectively.
Abby - Your AI Therapist is an AI chatbot designed to provide emotional support, coping strategies, and mental wellness guidance.
Acquire.io is a customer engagement platform offering live chat, AI chatbots, co-browsing, and video chat to enhance customer support and sales.
0xmd is an AI-powered platform for medical professionals, offering tools for clinical decision support, research, and knowledge management.