Intercom
A customer messaging platform that uses AI to provide live chat, customer support, and targeted communication across the customer journey.
Price: Premium
Description
Intercom helps businesses build stronger customer relationships through personalized messaging and AI-powered support. It's designed for sales, marketing, and support teams to engage with customers via live chat, chatbots, email, and in-app messages. Intercom stands out by integrating an AI chatbot, Fin, which can answer complex customer questions, summarize conversations, and automate support tasks, making customer interactions more efficient and scalable. This comprehensive platform allows businesses to acquire, engage, and support customers effectively at every stage of their lifecycle.
How to Use
1.Install the Intercom Messenger on your website or app by embedding a code snippet.
2.Configure your AI chatbot (Fin) to answer common questions and provide instant support based on your knowledge base.
3.Set up targeted messages and campaigns for different customer segments based on their behavior.
4.Manage incoming customer conversations through the team inbox, collaborating with agents.
5.Use Intercom's reporting to analyze customer engagement and support performance metrics.
6.Integrate with other tools like CRM or marketing automation for a seamless customer experience.
Use Cases
Live customer supportAutomated customer engagementLead qualificationOnboarding new usersProactive customer outreachIn-app messaging
Pros & Cons
Pros
- Comprehensive platform for customer engagement and support.
- AI chatbot (Fin) automates complex support tasks.
- Personalized messaging across various channels.
- Strong analytics and reporting features.
- Extensive integration capabilities.
Cons
- Can become expensive as customer base and features scale.
- Steep learning curve for setting up advanced automations.
- Relies heavily on initial setup and training for AI chatbot effectiveness.
Pricing
Essential Plan:
Starting at $39 per month (billed annually) or $49 per month (billed monthly)
Includes 2 seats
Live chat, basic chatbots, email & in-app messaging, help center
Pricing scales with number of active users
Advanced Plan:
Starting at $99 per month (billed annually) or $129 per month (billed monthly)
Includes 5 seats
All Essential features plus advanced chatbots, A/B testing, custom bots, Fin AI Copilot
Pricing scales with number of active users
Expert Plan:
Starting at $149 per month (billed annually) or $199 per month (billed monthly)
Includes 10 seats
All Advanced features plus custom roles, advanced reporting, Fin AI Agent
Pricing scales with number of active users
Enterprise Plan:
Contact Sales
Custom solutions for large organizations, dedicated support, advanced security
Free Trial: 14-day free trial available
Refund Policy: Not explicitly stated, typically subscription-based.
FAQs