Kustomer
Kustomer is an AI-powered customer service platform that provides a unified view of every customer interaction to deliver personalized and efficient support.
Price: Premium
Description
Kustomer is designed to consolidate all customer interactions—across channels like email, chat, phone, and social media—into a single timeline, giving agents a complete view of the customer journey. It leverages AI to automate routine tasks, suggest responses, route inquiries intelligently, and provide predictive insights. The platform is ideal for businesses that prioritize personalized customer experiences and seek to improve agent efficiency and resolution times. Kustomer differentiates itself by offering a truly omnichannel approach with a deep understanding of customer context, enabling more proactive and empathetic support compared to traditional ticketing systems.
How to Use
1.Integrate Kustomer with your existing communication channels (email, chat, phone, social media).
2.Import customer data from your CRM or other business systems to create a unified customer profile.
3.Configure AI-powered workflows for intelligent routing, automation, and suggested responses for agents.
4.Train agents on using the unified customer timeline and AI tools to enhance their service delivery.
5.Monitor customer interactions and analyze performance metrics to optimize service and identify areas for improvement.
Use Cases
Customer supportCustomer experience managementOmnichannel communicationHelp deskContact center operationsSales supportAgent efficiency improvementChatbot deployment
Pros & Cons
Pros
- Unified customer view across all channels.
- AI-powered automation and agent assistance.
- Improves customer satisfaction through personalized support.
- Increases agent efficiency and reduces response times.
- Scalable for businesses of all sizes, especially growing ones.
Cons
- Implementation and integration can be complex for large organizations.
- Requires training for agents to fully leverage all features.
- Pricing is typically on the higher end due to its comprehensive features and enterprise focus.
Pricing
Custom Enterprise Pricing: Kustomer offers custom pricing based on the specific needs of the business, including the number of agents, required features, and scale of operations
They do not publish standard pricing tiers online
Prospective clients need to contact their sales team for a personalized quote and demo
Pricing typically includes licenses per agent, access to various modules (e.g., AI, reporting), and support packages
Free trial: Typically offers personalized demos and proof-of-concept engagements rather than a self-serve free trial
Refund policy: Not applicable for custom enterprise contracts; terms are negotiated with sales.
FAQs