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Tidio

A customer service platform offering live chat, AI chatbots, and email marketing to enhance customer communication and sales.

Price: Freemium

Categories:AI ChatbotsAI Customer Service BotsAI Customer SupportAI Tools for MarketersAI Workflow AutomationAI Lead Generation Tools
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Description
Tidio helps businesses improve customer satisfaction and boost sales by providing a unified platform for customer communication. It's ideal for small to medium-sized businesses, e-commerce stores, and startups seeking to offer instant support and engage visitors proactively. Tidio stands out with its user-friendly interface for building AI-powered chatbots that can answer common questions, qualify leads, and even recover abandoned carts, making it a more accessible and often more affordable solution than larger, more complex customer service suites. Its focus is on making customer interaction easy and effective.

Tidio screenshot 1
How to Use
1.Sign up for a Tidio account and install the chat widget on your website by embedding a code snippet.
2.Use the visual chatbot editor to build or customize AI chatbots with pre-built templates or from scratch.
3.Set up rules for when chatbots should engage visitors or answer specific questions based on triggers.
4.Manage live chat conversations from the Tidio dashboard, either by agents or by chatbots escalating to agents.
5.Integrate Tidio with your e-commerce platform (e.g., Shopify) or CRM for a unified customer view.
6.Monitor performance through analytics and optimize your customer engagement strategies for better results.
Use Cases
Live chat supportAI chatbot automationLead generation on websitesAbandoned cart recoveryCustomer engagementEmail marketing integration
Pros & Cons

Pros

  • Easy-to-use live chat and AI chatbot builder.
  • Strong integrations with e-commerce platforms.
  • Visually appealing and customizable chat widget.
  • Helps with lead generation and abandoned cart recovery.
  • Generous free plan for small businesses.

Cons

  • Advanced AI features are limited on lower plans.
  • Reporting and analytics are more basic compared to enterprise solutions.
  • Can become more expensive as chat volume and features scale.
Pricing
Free Plan: Live Chat: Up to 50 unique visitors per month
Chatbots: Up to 100 unique visitors per month
Email: Up to 500 emails per month
Basic features, 1 user seat
Starter Plan: $29 per month (billed monthly) or $24.17 per month (billed annually, 17% discount)
Unlimited live chat, 500 unique chatbot visitors, 40,000 emails per month
All Free features, plus 3 user seats, advanced customization, AI responses
Growth Plan: $59 per month (billed monthly) or $49.17 per month (billed annually, 17% discount)
Unlimited live chat, unlimited chatbot visitors, 40,000 emails per month
All Starter features, plus unlimited user seats, advanced analytics, custom JavaScript
Tidio+ (Enterprise): Custom pricing
Dedicated support, custom integrations, advanced security
Free Trial: A perpetual free plan is available, and higher plans often have a 7-day trial
Refund Policy: Not explicitly stated, typically subscription-based.
FAQs