Utell.ai
AI voice assistant designed for hotels to automate guest communication, provide information, and manage requests.
Price: Premium
Description
Utell.ai offers an AI-powered voice assistant that integrates seamlessly into hotel operations. It handles common guest inquiries, provides local recommendations, and processes service requests 24/7, freeing up staff to focus on more complex tasks. This tool is aimed at hotels and hospitality groups looking to enhance guest experience, improve operational efficiency, and reduce call volumes. It stands out by offering a specialized, multilingual solution tailored specifically for the hotel industry, going beyond generic chatbots to provide actionable support.
How to Use
1.Sign up for an Utell.ai account and connect your hotel's Property Management System (PMS).
2.Customize the AI assistant's responses with your hotel's specific information and services.
3.Choose deployment options, such as smart speakers in rooms or integration with existing phone systems.
4.Train the AI with common guest questions and service workflows unique to your property.
5.Monitor performance and guest interactions through the analytics dashboard to optimize service.
Use Cases
Guest information deliveryAutomated service requestsLocal recommendationsStaff workload reductionMultilingual guest support
Pros & Cons
Pros
- Provides 24/7 guest support, improving service availability.
- Reduces staff workload by automating routine inquiries and requests.
- Offers multilingual support, catering to international guests.
- Integrates with existing hotel management systems for seamless operation.
- Enhances guest satisfaction and overall hotel experience.
Cons
- Requires initial setup and customization effort to align with specific hotel services.
- Potential integration challenges with older or less common PMS systems.
- Cost may be a consideration for very small, budget-conscious properties.
Pricing
https://utell.ai
FAQs
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