Missive
A shared inbox and team collaboration platform that unifies emails, chat, and social media messages into a single workspace. It helps teams manage communication efficiently and collaboratively.
Price: Freemium
Description
Missive is a versatile communication hub designed for teams to manage all their external and internal messages from one place. It integrates shared inboxes (like support@ or sales@), individual email accounts, SMS, WhatsApp, and social media DMs, along with internal team chat. This consolidation allows teams to collaborate on emails, assign tasks, and discuss conversations directly within the platform, eliminating the need to switch between multiple tools. It's ideal for customer support teams, sales teams, and small to medium-sized businesses looking to streamline their client communication and internal coordination. Missive stands out by offering robust collaboration features directly within the email thread, ensuring transparency and accountability.
How to Use
1.Sign up for a Missive account and download the desktop or mobile app, or use the web version.
2.Connect your individual email accounts (Gmail, Outlook, etc.) and any shared inboxes.
3.Integrate other communication channels like WhatsApp, SMS, or social media accounts.
4.Start collaborating on emails by @mentioning teammates in private chat threads alongside the email.
5.Assign emails as tasks, share drafts, and use templates for quick responses.
6.Utilize rules and automations to streamline workflows, such as auto-assigning emails to specific team members.
Use Cases
Customer SupportSales CommunicationTeam CollaborationShared Inbox ManagementSocial Media ManagementClient CommunicationInternal CommunicationHelp Desk
Pros & Cons
Pros
- Centralizes all team communication channels in one place.
- Enables seamless collaboration on emails and messages.
- Offers robust features for task assignment and workflow automation.
- Supports multiple integrations with other business tools.
- Improves team transparency and accountability.
Cons
- Can be complex to set up initially for large teams or numerous integrations.
- The free plan has significant limitations for growing teams.
- Requires team members to adapt to a new communication workflow.
Pricing
Free Plan:
Includes: 1 user, 1 shared account, 15 days of history, basic integrations
Usage limits: 1 user, 1 shared account, 15 days message history
Starter Plan:
Pricing: $18/user/month or $15/user/month (billed annually)
Includes: Unlimited users, unlimited shared accounts, 1 year history, all integrations, rules & automations
Usage limits: Per user
Productive Plan:
Pricing: $26/user/month or $22/user/month (billed annually)
Includes: All Starter features, plus unlimited history, chat messages, priority support
Usage limits: Per user
Enterprise Plan:
Pricing: Custom
Includes: All Productive features, dedicated account manager, SSO, custom security options
Notes: Contact sales for details
Free trial: 15-day free trial on paid plans (after the free plan)
Refund policy: Not explicitly stated, typically cancellation takes effect at the end of the current billing cycle.
FAQs