MobileMonkey
An omnichannel chatbot platform that helps businesses automate marketing and customer support across web, SMS, Facebook Messenger, and Instagram.
Price: Freemium
Description
MobileMonkey enables businesses to create powerful chatbots for various platforms, streamlining customer engagement and lead generation. It's designed for marketers, sales teams, and customer support departments looking to build interactive conversational experiences. MobileMonkey distinguishes itself by offering a unified inbox for managing conversations across channels and providing advanced features like SMS marketing, drip campaigns, and lead qualification tools within its drag-and-drop interface, making it a comprehensive solution for automated customer interaction across multiple touchpoints. This allows businesses to maintain consistent communication and capture leads effectively.
How to Use
1.Connect your desired channels (e.g., website, Facebook, Instagram, SMS) to MobileMonkey.
2.Use the visual chatbot builder to design conversational flows with easy drag-and-drop functionality.
3.Create automated responses, lead forms, and customer support sequences for various scenarios.
4.Set up triggers and keywords to initiate chatbot interactions based on user behavior or input.
5.Launch your chatbots and monitor performance through integrated analytics dashboards.
6.Manage live conversations and leads from the unified inbox, allowing human agents to step in when needed.
Use Cases
Omnichannel chatbot marketingWebsite live chatFacebook Messenger automationInstagram DM automationSMS marketingLead generation and qualification
Pros & Cons
Pros
- Omnichannel support for various messaging platforms.
- Intuitive drag-and-drop chatbot builder.
- Unified inbox for managing all conversations.
- Strong lead generation and qualification features.
- Includes SMS marketing capabilities.
Cons
- Pricing can become significant for high-volume usage.
- Learning curve for advanced automation and integrations.
- Relies on third-party platform policies (Facebook, Instagram).
Pricing
Free Plan:
Limited to 1,000 contacts
Basic features for Facebook Messenger and Instagram
Website chat widget
Pro Plan:
Starting at $119 per month (billed monthly) or $95 per month (billed annually, 20% discount)
Unlimited contacts
All Free features plus SMS, advanced website chat, drip campaigns, integrations
Pricing scales with contacts and features
Team Plan:
Starting at $299 per month (billed monthly) or $239 per month (billed annually, 20% discount)
All Pro features plus advanced analytics, multiple team members, priority support
Enterprise Plan:
Contact Sales
Custom solutions, dedicated account manager, advanced security
Free Trial: A limited free plan is available
Refund Policy: Not explicitly stated, typically subscription-based.
FAQs